UWplus property
REGISTRATION OF Existing Occupier - Energy Only
Complete a UW paper application form as follows (either version of the form may be used)
Ignore all boxes other than the following -
CUSTOMER DETAILS
Enter the customer's surname n the 'Surname' box
Enter the customer's first name in the 'First Name' box
Enter the customer's date of birth in the 'Date of Birth' box
Enter the property address in the 'Billing Address' box
Enter the property postcode in the 'Post Code' box
Enter the appropriate number in the 'Years at the address' box
Enter the customer's daytime contact number in the 'Contact number...' box
Enter the customer's email address in the 'Email address' box
ELECTRICITY
Tick the box
Enter either -
- The 'S' number (from a bill) if available,
- the meter serial number (from the meter itself if the 'S' number is not available)
- 'PREPAY' if this is a prepay card or key meter
(This box may be left blank if the meter is a credit meter and neither the 'S' number or the serial number are known - this does however cause a delay)
GAS
Tick the box if there is a gas supply - if no gas supply leave this area blank
Enter either -
The 'M', or 'MPRN', number (from a bill) if available,
the meter serial number (from the meter itself if the 'M' number is not available)
'PREPAY' if this is a prepay card or key meter
(This box may be left blank if the meter is a credit meter and neither the 'M' number or the serial number are known - this does however cause a delay)
Energy Q1 - it is not necessary to provide a bill but if bills are available then copies may be made and forwarded with the application form - this saves time.
Energy Q2 - tick 'Owner Occupied' or 'Rented' and in the latter case give a tenancy end date at least three full months in the future
Service Introduced By
Enter your Executive Name (Company Name) and Executive ID number
DIRECT DEBIT
Q1 Enter the Name, Town and Postcode (if known) of the customer's Bank Account
Q2 Enter the name in which the account is held. N.B. This MUST be the same the name under 'Customer Details'
Q3 Enter the bank Sort Code
Q4 Enter the bank account number
Note: the Direct Debit section MUST be completed. If the customer does not have a bank account (or does not wish to pay by direct debit) write in this area -
"No Bank Account. Please provide Giro form for payment. I understand that a surcharge on quoted prices will be made"
The customer must sign after this statement.
Ask the customer if they want to pay by a fixed monthly amount (to be agreed at a later date) or to provide meter readings (by phone or internet) at least every 2 months and pay for the energy they use (pay as you go)? If the customer wants the pay as you go option then
Turn the form through 90 degrees and in the white space between the two columns write in
Energy supply to be charged by VARIABLE DIRECT DEBIT - meter readings will be supplied monthly
The form must then be signed by the customer in two places
The box containing the work 'CONTRACT' in grey letters just below the Check List section
The box marked 'SIGN HERE' in the Direct Debit section
Retain the blue and pink copies for your records and either
Send the white copy by post to Utility Warehouse using a pre-printed label
Scan the form and send it as an e-mail attachment (ideally in .pdf format) to signup@telecomplus.co.uk copied to uwplus@uwclub.net.
The property will then be registered in the customer's name
The customer will receive and be debited for all bills incurred including Utility Warehouse Club membership (£1.50 per month + VAT)
The property will be added to your customer count as soon as the form is processed and the Company will receive Customer Gathering Bonus (CGB) for the services
When the services go live the Company will start to receive Customer Volume Commission (CVC) monthly based on the energy usage at the property.
Note that services will not go live for at least 4 weeks (electricity) and 6 weeks (gas) - neither billing nor commission will commence until the services go live.
Return to Register a Vacant Property, Register a New Occupier, Register an Existing Occupier, Register an Occupier Leaving